We want you to feel 100% confident in using our services. That is why we offer a 5-day returns program. It works like this:
If you are not satisfied with your purchase for any valid reason, You can simply contact us as soon as you have received the product or came of knowledge of that reason and apply for a future credit, reshipment or refund.
Future credit – an amount of money that will be discounted for Your future order. Will be credited from the moment the application is approved.
Reshipment – second time shipping of the previous order or its part to compensate for loss or lack of quality. Will usually take 3-5 business days after Medplusdirect.com approves the application.
Refund – a whole or partial compensation of Your order. May take 3-5 business days for the refund to settle within your bank account after Medplusdirect.com approves Your application.
Medplusdirect.com will come to a decision on an application for return within 5 business days. Medplusdirect.com reserves the right to approve, reject, partially approve or decide the type of return.
No return will be honored if the product(s) has been opened, used or damaged (including damage incurred during transit) back to us unless the product is faulty.
Please note, once you have placed an order and refuse acceptance of delivery of that order from either the local postal office, courier, border control or customs, then no return will be issued as a result of the goods being returned to us.
Please note: You are liable for all customs fees and charges.